cart 0
Total
0.00 EGP
Cart is empty.

Privacy Policy

Data Privacy and Cookies Policy for The Gift Platforms

Privacy Policy is an integral part of the Terms and Conditions. By accepting the Terms and Conditions, you accept this Privacy Policy. This policy explains how we handle your personal data when you visit our platforms, your privacy rights, and how the law protects you. By using the service, you consent to the collection and use of information.

1. About the Privacy Policy

This policy regulates the collection and processing of your personal data through The Gift platforms, including data provided during purchases. Our platforms are not directed at children, and we do not knowingly collect data related to children.

2. The Data We Collect About You

We are authorized to collect, use, and store different types of personal data, categorized as follows:

  • Identity Data: First name, middle name, last name, maiden name, username, gender, marital status, job title, and date of birth.

  • Contact Data: Delivery address, email, and phone numbers (including those registered on communication apps).

  • Transaction Data: Details about payments and products/services purchased.

  • Technical Data: IP addresses, login data, browser type and version, time zone settings, location, operating system, and the technology on devices used to access our platforms.

  • Profile Data: Username, password, purchases/orders, interests, preferences, and feedback.

  • Usage Data: Information on how you use our platforms and services.

  • Marketing Data: Your preferences in receiving marketing materials from us or our third parties.

Note: We do not collect "Special Categories" of personal data (e.g., race, religion, health, or criminal records).

3. How Personal Data is Collected

We use various methods to collect data from and about you:

  • Direct Interaction: Filling forms or communicating with us via phone, email, or messaging apps.

  • Automated Technologies: As you interact with our platforms, we automatically collect Technical Data about your equipment and browsing patterns using cookies, server logs, and algorithms.

  • Third Parties: We may receive data from external service providers and analytics partners.

4. Use of Information

Your personal data is used in the following circumstances:

  • To fulfill our contract with you (e.g., processing an order).

  • Where it is necessary for our legitimate interests (or those of a third party).

  • To comply with legal or regulatory obligations (e.g., banking and financial laws).

  • To prevent fraud and maintain transparency.

5. Disclosure of Personal Data

The Gift does not sell your information to third parties. However, we may share it with:

  • Service Providers: Third parties providing hosting, data analysis, payment processing, and delivery services.

  • Legal Authorities: When required by law, court order, or to protect our rights and safety.

  • Financial Partners: Our payment gateway for identity verification and financial compliance.

6. Email and Order Information

We use your email and contact information to confirm orders and resolve issues. You must provide your own phone number and address, as well as the recipient's details (or workplace address for corporate gifts).

  • Recipient Relationship: You must inform us of the relationship (relative, colleague, friend, etc.).

  • Message Review: For ethical and legal reasons, The Gift reviews messages accompanying gifts. We reserve the right to refuse printing inappropriate content. If a message is rejected and we cannot reach you for a substitute, a standard template will be used.

7. Artificial Intelligence (AI) and Machine Learning

How we utilize AI:

  • Customer Service: AI chatbots for 24/7 assistance.

  • Fraud Detection: Identifying suspicious activities.

  • Marketing Optimization: Analyzing market behavior to improve campaigns. We ensure AI usage adheres to privacy, security, and transparency standards.

8. Data Security and Retention

We implement technical and administrative measures to protect your data. Sensitive data is stored in encrypted formats. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or accounting requirements.

9. Cookie Policy

Cookies are used to identify returning users and provide specific features. They help us analyze browsing behavior to improve the platform and provide relevant advertising. You can set your browser to refuse cookies, but some parts of the platform may not function correctly.

10. Account Deletion and Rights

You can delete your account through The Gift website or mobile app.

  • Deletion Process: Upon request, the account will be closed after 30 days, and all data will be erased.

  • Your Rights: You have the right to access, correct, or request the deletion of your personal information by contacting us.

Changes to this Policy: The Gift reserves the right to modify this policy at any time without prior notice. Amendments are effective immediately upon posting.